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Frequently Asked Questions

There is a missing item on my order, what should I do?

What will I do if I received a faulty item?

I received a wrong item, what should I do?

Can I still make changes to my order?

Can I combine my orders?

I placed my order as a guest, will I earn points from that purchase?

What will be the advantage if I register online before placing an order?

What are the minimum points to redeem the voucher?

What are the mode of payments accepted?

What is E-Wallet? How does it work?

Can I use my wallet upon delivery?

How Does Pay With Tabby Work?

How Can I Use Tabby With Brands For Less?

How do I know when my order has been shipped?

How do I track my order online?

Do you have free delivery?

Where can I find your size chart?

How frequent do you add stocks online?

How will I be notified on the new items you are uploading in the website?

Can I get more information on a product?

How can I change the country?

I'm having trouble signing into my account, what should I do?

I forgot the password for my account. What should I do?

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